License

Your license is valid for one year from the purchase date. An active license key is needed for ongoing access to plugin updates and email support. You will need to renew your license to continue receiving updates and support (discounted renewal rates are available).

After purchasing, you’ll receive a Licence Key via email (or you can visit your Account). The key can be activated from within the plugin or via your account. Keys can also be deactivated from within the plugin or via your account, and re-activated on another site if needed.

Support

If you have a current licence you’ll be able to use our Support page to contact us for help. Premium Email Support is provided to deal with questions and problems from users with an active license key. See our Support Policy for details on the type of questions we can help with.

Updates

An automatic updater is included with the plugin. In order for the updater to work, you need to have a valid license key linked to the website where the plugin is installed.

You will receive notification of plugin updates just like you’re used to with plugins available from the WordPress Plugin Repository. We provide identical update support, although the plugin will be updated from our website instead of wordpress.org.

Note: If you move your site after you activate your license, you will need to change the site location in your Account to receive update notifications.

Renewals

When it’s time to renew, you get a discount! Your license can be renewed annually at a substantial discount of the price at the time of renewal. We’ll send you an email in advance of your license expiring with instructions on how to renew.

Payments

Our secure payment methods include Visa, MasterCard and Paypal. We are limited to online payments only, we are not be able to accept a money order, accept checks or receive phone orders.

Refunds

If you are not happy with our product or service, let us know within 30 days of purchase and we’ll refund you.

Can I upgrade my license later?

Yes – you can upgrade your license and only pay the price difference from your current license.

Will you automatically charge my credit card for renewal after 1 year?

No – we’ll send you an email before your renewal date with instructions on how to renew at a discount.

What counts as a site?

Any time you activate the plugin license on a site with a new URL, that counts as a site.

But local URLs (such as localhost, 10.0.0.0/8, 172.16.0.0/12, 192.168.0.0/16, .dev, and .local) do not count towards the activation limits of the license. So, for example, http://yoursite1.com and http://yoursite2.com would be two sites but http://dev.yoursite.com and http://yoursite.com would be only site.

Can I use the Personal license on multi-site?

Yes – you will need a license for each website on a multi-site on which the plugin is used.

Can I deactivate installs?

Yes – you can get a list of your currently active installs and deactivate them anytime at your Account.

Does deactivating an install free up some of my install limit?

Yes – when you deactivate an install, it frees up a slot for a another install. For example, you activate an install on http://youroldsite.com. You then de-activate your install and re-install it on http://yournewsite.com.

Can I move licenses to another site?

Yes – if you move your site after you activate your license, you will need to change the site location in your Account to receive update notifications.

Do you have a refund policy?

Yes – you can get a full refund within 30 days of purchase – you just need to ask.

Other pre-sale questions

Feel free to contact us if you have other unanswered questions.

Related FAQs:
Can I upgrade my CF7 Skins licenses