Your license is valid for one year from the purchase date. An active license key is needed for ongoing access to plugin updates and email support. You will need to renew your license to continue receiving updates and support (discounted renewal rates are available.) Check out which licenses and discounts are available.
After purchasing, you’ll receive a Licence Key via email (or you can visit your Account.) The key can be activated from within the plugin or via your account. Keys can also be deactivated from within the plugin or via your account, and reactivated on another site if needed. Learn about moving your licenses.
If you have a current licence you’ll be able to use our Support page to contact us for help. Premium Email Support is provided to handle questions and problems from users with an active license key. See our Support Policy for details on the type of questions we can help with.
An automatic updater is included with the plugin. In order for the updater to work, you need to have a valid license key linked to the website where the plugin is installed. You can also upgrade or include add-ons before an update.
You will receive notification of plugin updates just like you’re used to with plugins available from the WordPress Plugin Repository. We provide identical update support, although the plugin will be updated from our website instead of wordpress.org.
Note: If you move your site after you activate your license, you will need to change the site location in your Account to receive update notifications. Learn more about how to check if your valid license is connected to the correct site location.
When it’s time to renew, you get a discount! Your license can be renewed annually at a substantial discount of the price at the time of renewal. We’ll send you an email in advance of your license expiring with instructions on how to renew.
Our secure payment methods include Visa, MasterCard and Paypal. We are limited to online payments only, we are not be able to accept a money order, accept checks, or receive phone orders.
If you are not happy with our product or service, let us know within 30 days of purchase and we’ll refund you.
Can I upgrade my license later?
Yes – you can upgrade your license and only pay the price difference from your current license. Learn how to upgrade your current license.
Will you automatically charge my credit card for renewal after 1 year?
No – we’ll send you an email before your renewal date with instructions on how to renew at a discount.
What counts as a site?
Any time you activate the plugin license on a site with a new URL, that counts as a site.
However, local URLs (such as localhost, 10.0.0.0/8, 172.16.0.0/12, 192.168.0.0/16, .dev, and .local) do not count towards the activation limits of the license. For example, http://yoursite1.com and http://yoursite2.com counts as two sites since they are hosted URLs. http://dev.yoursite.com and http://yoursite.com counts as only one site.
Can I use the Personal license on multi-site?
Yes – you will need a license for each website on a multi-site on which the plugin is used.
Can I deactivate installs?
Yes – you can get a list of your currently active installs and deactivate them anytime at your Account.
Does deactivating an install free up a space on my install limit?
Yes – when you deactivate an install, it frees up a slot for a another install. For example, you activate an install on http://youroldsite.com. You then de-activate your install and re-install it on http://yournewsite.com.
Can I move licenses to another site?
Yes – if you move your site after you activate your license, you will need to change the site location in your Account to receive update notifications. Learn more about moving your licenses to different sites.
Do you have a refund policy?
Yes – you can get a full refund within 30 days of purchase – you just need to email us with the premium email support contact information that was provided to you when you paid.
Feel free to contact us if you have other unanswered questions.
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